Job Summary

We are seeking a dedicated and customer-oriented Customer Service Coordinator to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and attention to detail. Experience in the food and beverage manufacturing industry is highly preferred.

This position is entirely in-office, based in Irvine, CA, and may require occasional overtime, weekend, and holiday hours.

Responsibilities:

• Manage incoming EDI/manual orders through fulfillment and address discrepancies promptly.
• Accurately enter customer orders with efficiency and precision.
• Review and correct data deficiencies or errors to ensure flawless input and output.
• Monitor inventory levels and forecast potential needs.
• Respond to customer inquiries via phone, email, and chat in a timely, professional manner.
• Provide detailed information on products, services, and company policies.
• Resolve customer complaints effectively, ensuring a seamless experience.
• Process customer orders and manage order entry within internal systems.
• Collaborate with production and logistics teams to ensure timely and accurate fulfillment.
• Monitor order status and proactively provide updates to customers.
• Maintain a thorough understanding of product specifications, including sizes, packaging, and storage requirements.
• Investigate and resolve product or service inquiries using sound judgment, offering solutions, and following up to ensure resolution.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Coordinate with sales, production, and logistics teams to ensure exceptional customer experience.

Qualifications:

• Proven customer service experience, preferably in a manufacturing or food production environment.
• Strong data entry skills and attention to detail.
• Effective problem-solving abilities and the capacity to multitask and prioritize workload.
• Skilled in Microsoft Excel (Pivot Tables, VLOOKUP, and other formulas).
• Ability to work on-site Monday-Friday in Irvine, CA with expected overtime.
• Availability to provide coverage every other weekend and alternate holidays.

Compensation & Benefits:

• Hourly Rate: $25.00 - $35.00 per hour, based on experience and qualifications.
• Comprehensive benefits package, including:
  • Medical, Dental, and Vision Insurance
  • Company-paid Life and Disability Insurance
  • 401(k) plan with company matching
  • Generous PTO accrual, increasing annually
• Additional perks:
  • Complimentary lunch provided daily
  • Unlimited snacks and refreshments
  • Opportunities for advancement in a fast-growing company

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.